FAQs

You can book online via the link in our website header, call us on XXXXXXXX or email us at XXXXXX@XXXXXX.

We are most likely fully booked, you can try calling us on XXXXXXXXXX or emailing XXXXXXX@XXXXX to see if our Reception Desk can work some magic and find you a slot. We do have a daily Waiting List please call to add your name and service request.

At Color Box, peak hours are often late afternoons and weekends, especially Saturdays. So book as far in advance as possible in order to ensure getting the particular time, day, and therapist you prefer. It's easiest to accommodate you during off-peak hours, which are typically in the mornings and mid-week. If you have a gift certificate, it is a good idea to mention it so that the spa can advise you of any policy that may affect its use.

We recommend you arrive at least five minutes prior to your appointment. If you are late, your treatment time cannot be extended beyond the original booking finish time, as the treatment room and therapist are generally booked after your session.

First-time guests will be asked to complete a questionnaire that will be sent to your email once we have your details.

All aspects of treatment can usually be modified to your taste: amount of light, room temperature and whether or not you choose to have a conversation or enjoy the treatment in silence. If you want the therapist to massage harder or to be gentler, let them know. Also, feel free to ask questions. Your therapist will appreciate knowing your thoughts and clarifying any issues you may have.

If you have any type of medical condition be sure to mention it when you book an appointment. Certain treatments may not be advisable for you. Also, before your treatment begins let your therapist know of any medical concerns.

Try not to eat for at least an hour before a treatment, and avoid the consumption of alcohol on the day of a treatment. Drink plenty of water before and after.

During your time with us, we want to concentrate on you. Therefore we do not allow children under the age of 14 in our spa area. However they are allowed in the Nail Studio age 8 and above.

If possible, leave your jewellery at home. If you choose to take them with you to your treatment, remember not to leave them behind.​

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We are able to offer treatments (excluding waxing) to 14-17 year olds. A parent/guardian must be present in the room/station at all times and must sign the consultation form on their behalf.​

If you must cancel an appointment please give as much advance notice as possible. At least 24 hours is required to avoid being charged. This gives Color Box enough time to fill the slot.​